Applicability

The following rules shall apply:

• in the event of the non-operation of a flight which was previously planned to be operated by Air Southwest, and in which at least one place was reserved;
• in respect of flights departing from an airport in the EU, and flights operated by a  Community air carrier departing from an airport in a third country to an airport in the EU (unless you received benefits or compensation and were given assistance in that third country);
• on condition that you have a confirmed reservation;
• only to passengers travelling at a fare available directly or indirectly to the public, or on tickets issued under a frequent flyer programme or other commercial programme.

Rules for Compensation and Assistance

If your flight is cancelled Air Southwest, will offer you the following assistance:

I. A choice between:

(a) reimbursement within seven days (in cash, by credit card refund or bank cheques or, with your signed agreement, travel vouchers and/or other services) of the full cost of your ticket, at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity; or
(b) re-routing, under comparable transport conditions, to your final destination, at the earliest opportunity; noting that the rerouting may include the use of surface transport where this represents the most efficient way of completing a passenger's journey; or
(c) re-routing, under comparable transport conditions, to your final destination at a later date at your convenience, subject to availability of seats.

II. In addition, Air Southwest will offer you, free of charge:

(a) meals and refreshments in a reasonable relation to the waiting time; and
(b) two telephone calls, telex or fax messages, or e-mails.

III. In the event of re-routing in connection with your cancelled flight, if the reasonably expected time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight, Air Southwest will also offer you:

(a) hotel accommodation in cases:
  - where a stay of one or more nights becomes necessary; or
  - where a stay additional to that intended by you becomes necessary; and
(b) transport between the airport and place of accommodation (hotel or other).

IV. Except when:

• you are informed of the cancellation at least two weeks before the scheduled time of departure; or
• you are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than two hours before the scheduled time of departure and to reach your final destination less than four hours after the scheduled time of arrival; or
• you are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled time of arrival; or
• Air Southwest, can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

You are entitled to compensation of EUR 250 for all flights of 1 500 kilometres or less.

When you are offered re-routing to your final destination on an alternative flight as described above at paragraph I. (b) or (c), and the arrival time of the re-routed flight does not exceed the scheduled arrival time of the flight originally booked by two hours, in respect of all flights of 1 500 kilometres or less, Air Southwest may reduce the compensation described above by 50%.

For the above purposes, "final destination" means the destination on the ticket presented at the check-in counter, or, in the case of directly connecting flights, the destination of the last flight; alternative connecting flights available shall not be taken into account if the original planned arrival time is respected.

The assistance described above will apply without prejudice to any rights you may have under applicable law (including EU Directive 90/314 on package travel) to further compensation, although any such assistance granted may be deducted from any such further compensation.

This Notice is required by Regulation EC 261/2004 of the European Parliament and of the Council of the European Union

The national designated body for the enforcement of the Regulation in the UK is:

Air Transport Users Council
Room K705, CAA House
45-59 Kingsway
London
WC2B 6TE

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